What to automate in your advice business (and what to keep personal)

Stephen Sloane, Managing Director, Levera Solutions - January 29, 2026

How to save time without losing the personal touch.


When it comes to running a financial advice business, time is always in short supply. Between meetings, emails, compliance, and content creation, there’s barely room to think. Scaling feels even harder.


That’s where smart automation can help.


But before you go plugging in tools and setting up zaps, here’s the truth: not everything should be automated.

Some parts of your business should stay personal and human. Others are better off running quietly in the background.


So, what’s the difference?

Let’s break it down.


Automate or outsource: Anything that’s repetitive, rules-based, or admin-heavy

These are the tasks that chew up your day but don’t need your brain to complete. The goal is to free up your time, not replace the parts of your job that involve thinking, advising, or building trust.

01

Appointment reminders

Automated SMS or email reminders help reduce no-shows and save your team time.

02

Document requests and fact-finds

Use templated emails or online forms to collect data without back-and-forth chasing.

03

Email follow-ups and check-ins

Set up time-based workflows to check in with prospects, send review meeting reminders, or follow up after key milestones.

04

Lead capture

Use a short online form to collect enquiries, then automatically send a “what to expect next” email.

05

Internal task triggers

If a client signs their agreement, auto-assign the prep task to your CSO. If a review meeting is booked, notify your paraplanner/admin support to start the pack. Simple automations like these keep your team moving without manual reminders.

Automation is about consistency. It keeps the wheels turning behind the scenes so your clients feel looked after, even when you’re deep in strategy or out of office.

Keep personal: Anything that builds trust or requires judgement

Clients work with you because they trust your advice. And trust isn’t built through a bot.


Keep these touchpoints personal:

01

First contact with a new prospect

An initial email can be automated, but the real follow-up should come from a person. This is your chance to connect, ask a smart question, or reference their unique situation.

02

Discovery and strategy conversations

No tool can replace your ability to listen, ask the right questions, and make someone feel heard.

03

Delivering advice

Whether it’s in person or via video, presenting your strategy should always feel tailored and thoughtful.

04

Client celebrations and check-ins

A quick personal message on a milestone like loan approval, retirement date, or baby on the way goes a long way.

How we help

At Levera, we help advice firms build systems that strike the right balance. We’ll help you map your workflows, spot the easy wins, and set up tools and templates that save time without losing the human element.


The result? You spend more time on the conversations that matter, and less on the admin that doesn’t.


Want help setting it up?

Book a chat
By Stephen Sloane, Managing Director, Levera Solutions - June 11, 2026 June 10, 2026
Most advice firms think they understand how their business is performing. They look at revenue, track new clients, and sometimes check profit. On the surface, this seems enough. But these numbers only show results after the fact. They don’t show what is happening inside the business right now. You can have rising revenue while at the same time: Work is slowing down Clients are becoming less satisfied Your team is becoming overloaded So, while the business looks like it is growing, the day-to-day reality can be very different. The firms that scale successfully versus those that constantly feel under pressure usually come down to one key difference: They don’t track more data. They track the right data that shows how the business is actually running.
By Stephen Sloane, Managing Director, Levera Solutions - May 27, 2026 May 27, 2026
And what does it take to regain control? Most advice firms are busy. But being busy is not the same as being in control. Many firms spend their weeks reacting. Responding to emails, chasing follow-ups, fixing delays, managing last-minute requests and constantly switching between urgent tasks. By the end of the week, a lot has been done. But it often feels like the business is running everyone, instead of the other way around. So why does this happen? And more importantly, how do you fix it?
By Stephen Sloane, Managing Director, Levera Solutions - May 13, 2026 May 13, 2026
The 2026 Federal Budget is shaping up as one of the biggest tax and policy shake-ups Australia has seen in decades. With proposed changes across personal tax, capital gains tax, negative gearing, discretionary trusts, small business deductions and investment structures, this is not just another annual Budget update that clients can skim and forget. For many Australians, these changes could affect how they earn, invest, structure wealth, plan for retirement and make major financial decisions over the coming years. And for advice firms, that creates a very real challenge. Because once the headlines hit, clients do not just want information. They want interpretation. They want to know what applies to them, what is still proposed, what needs action and what can wait. That means the real test for advice firms is not just understanding the Budget. It is getting the message to clients clearly before the phone starts ringing.
By Stephen Sloane, Managing Director, Levera Solutions - April 30, 2026 April 30, 2026
Growth doesn’t break businesses. Waiting too long to prepare for it does.
By Stephen Sloane, Managing Director, Levera Solutions - April 16, 2026 April 16, 2026
About
By Stephen Sloane, Managing Director, Levera Solutions - April 2, 2026 April 2, 2026
Running an advice business can feel like a constant balancing act.
By Stephen Sloane, Managing Director, Levera Solutions - March 19, 2026 March 19, 2026
How a simple welcome pack can create clarity, trust, and confidence in new client relationships
By Stephen Sloane, Managing Director, Levera Solutions - October 6, 2025 March 5, 2026
ABOUT 
By Stephen Sloane, Managing Director, Levera Solutions - February 19, 2026 February 19, 2026
In February 2026, advisers, practice owners and senior staff came together in Bataan, Philippines for Levera Connects. The setting was great, but what really mattered was the substance. Over four days, the sessions kept circling back to a handful of themes that feel increasingly relevant for advice firms right now. This is not a recap of who said what. It is a reflection on the ideas that stood out and why they matter.
By Stephen Sloane, Managing Director, Levera Solutions - January 15, 2026 January 15, 2026
As the year begins, we want to wish you a great year ahead. This is the first Levera Insights article for 2026, and it felt like the right moment to pause before everything speeds up again. The start of a new year has a way of filling itself quickly. Clients book in. Projects restart. The to-do list grows. Before long, the year feels busy in the same way the last one did. That is why this question matters now, before the calendar is full. Do I really need to be doing all of this myself? It is not a dramatic question. It is not about stepping back or changing everything. It is simply an honest check-in as you look at the year ahead and how you want it to feel.